Shipping policy
1. SHIPPING & LOGISTICS PARTNERS
We partner with professional medical-grade freight carriers and premium logistics networks to ensure our advanced assistive hardware is handled with the utmost care and delivered reliably directly to your home or destination.
2. ORDER PROCESSING & DISPATCH
We understand that timely delivery is essential for your family's daily care and independent living.
- Processing Time: All orders undergo rigorous technical quality inspection and secure repackaging before being dispatched from our fulfillment centers within 2–4 business days (excluding weekends and major holidays). You will receive a shipment confirmation email with tracking details as soon as your package is on its way.
3. CUSTOMS, DUTIES & TAXES
- Import Fees: Any import duties, local taxes, or customs clearance fees levied once a shipment reaches your destination country are the sole responsibility of the customer. FH Assistive Tech does not collect these fees upfront.
4. SHIPPING DAMAGE & DELIVERY DISCREPANCIES
Your peace of mind is our highest priority. We enforce a strict carrier-reporting protocol for heavy mobility hardware:
- Damaged in Transit: Upon delivery, please thoroughly inspect the outer packaging and structural integrity of the device. If the package arrives with visible physical damage or the functional components are compromised, please take clear high-resolution photos or videos immediately.
- Reporting Window: Contact our dedicated customer support team within 48 hours of delivery. Failure to report transit damage within this 48-hour window may prevent us from filing a successful claim against the third-party freight carrier.